Frequently Asked Questions
If you don’t see the answer to your question below, please give us a call at
541-488-3335. We hope to see you soon.
Should I make a reservation for my treatment?
While we do accept “walk-ins” it is best to book in advance as we get quite busy during the theatre season and on weekends. You can make a reservation by phone, or via email. A credit card number will be required to hold all advance bookings. A 50% nonrefundable deposit is required for groups of 3 or more.
What should I wear?
Wear whatever is comfortable. We will provide you with a robe and slippers for your spa treatments. During your treatments, our therapists are trained to drape you appropriately for privacy.
What should I bring?
If you are having a treatment that involves a bath or steam shower, we provide shampoo and conditioner. Our dressing room has a hair dryer as well as different products to try, but you may want to bring anything else you need to get dressed following your treatment.
Can I bring my valuables?
For the safety of your valuables, we suggest that you leave them at home or in your hotel. The Blue Giraffe will not assume any liability for the loss of valuables, but lockers are available for your use in the dressing rooms.
Can I bring children into the spa or salon?
In keeping with the serene and peaceful environment of the Spa, please consider leaving small children at home. We do offer children’s haircuts, manicures and pedicures in the salon, but children must be accompanied by adults. We also do not offer massage or body treatments for children under the age of 18 without an accompanying adult.
When should I arrive?
It is a good idea to arrive 15 minutes early, especially since parking can be a particular challenge in the downtown area. This will ensure that you have time for your complementary pre-treatment services, as well as enough time for your treatment. Please understand that your treatments will end on time so the next guest will not be inconvenienced.
Where should I park?
We have a public parking lot adjacent to our building and a posted private parking lot a half block down on Water Street, across for the Ashland Creek Inn and behind the Ashland condominiums. If these lots are full, there is street-side parking near the spa.
How can I ensure a wonderful spa experience?
We encourage open communication. Talking to your therapists will help them customize your treatments to ensure your maximum enjoyment. If your therapist’s touch is too deep or too light – mention it! They’re there for you and their goal is to provide you with the best possible experience.
I am not sure if it is ok to talk during a spa treatment. What is considered proper?
There is no pressure to talk during a treatment. It’s entirely up to you. If you have questions or would like to talk during the session, please feel free to do so. The staff will take their cues from you. If you are quiet, they will be too.
What are your staff’s qualifications?
All of our practitioners are licensed by the State of Oregon and must meet our standards of experience and training. The best measure of our staff’s competency is honest feedback, which we encourage our client’s to give us on a continuous basis.
What is your tipping policy?
Rates do not include gratuities for your technicians and attendants. They are both appropriate and appreciated. Fifteen to twenty-five percent is the industry standard for gratuities, and may be added to a check or credit card. For your convenience, envelopes are provided at the reception desk for cash tips. An additional 20% service charge will be added to groups of 3 or more.
Do you offer Gift Certificates?
You can purchase gift certificates over the phone, online, or in person. Gift certificates do not expire in Oregon (please note that this excludes promotional vouchers). Gift certificates are not redeemable for cash and are non-refundable. Gift certificates purchased over the phone must be picked up the same day or mailed.
What is your cancellation policy?
As a courtesy to other guests and our practitioners, please give us a 24 hour notice if you must cancel or change any treatments. Without this notification, you will be charged for the service in full. Multiple services, Combination packages, and groups of 3 or more require a minimum 48 hours cancellation notification to avoid charge.
Can I return products I purchase?
All product purchases may only be exchanged for spa credit to be redeemed towards future product purchases or spa treatments. Credit will not be allowed for products that have been opened, used or damaged or where more than 30 days have passed since the date of purchase.
What forms of payment do you accept?
We accept VISA, Mastercard, American Express, bank debit cards and cash. Personal checks are accepted with identification and are subject to a $30 return fee.
What should I expect during my facial?
Once you’ve checked in, we’ll show you to the dressing room where you can change into one of our silky spa robes. Next, you may relax in our comfortable lounge, enjoy a complementary warm neck wrap and a hot stone foot pamper.
Prior to your facial, your esthetician will provide a thorough consultation to analyze your skin and recommend a customized treatment to meet your specific needs. Your facial may include a cleansing, toning, steam, exfoliation, massage, masque and moisturizer. Directly after your facial, we recommend you refrain from applying make-up or taking a shower, allowing for maximum product absorption into the skin.
The products we use are available for purchase, making it easy for you to keep your skin beautiful every day of the week.
What should I expect when I get a scrub or polish?
Before your service you will change into one of our silky robes and relax in the lounge. Your service will begin with a luxurious hot steam in our tiled steam/shower room, priming your skin for treatment. After your steam, your therapist will take you to a nearby treatment room where you will lie on a heated massage table, draped in a protective covering. Your technician will exfoliate your skin using salt crystals and selected beneficial products, which may include specific oils, lotions and vitamins. Following your treatment, you’ll be able to take a steam and shower to eliminate any product residue.
What should I expect when I get a massage?
Once you’ve checked in, we’ll show you to the dressing room where you can change into one of our silky robes. Next, you can relax in our comfortable lounge and enjoy a warm neck wrap and a hot stone foot pamper. While you are waiting, you can sample and choose the Sacred Earth aromatherapy essential oil you’d like to experience during your treatment.
Your therapist may ask you about any special needs or concerns, and about any past or current injuries. During your massage, please feel free to ask your therapist to adjust his or her pressure or technique as needed. Please be aware that Deep Tissue bodywork can result in sore muscles for several days following your treatment. We recommend drinking lots of water after your massage.
What should I expect when I get a wrap?
Before your service you will change into one of our silky robes and relax in the lounge. For most of the wraps, your service will begin with a luxurious hot steam in our tiled steam/shower room, allowing you to relax and open your pores. Next ,you will be escorted to a nearby treatment room where you will lie on a heated massage table, and will be draped in a protective covering. Your technician will exfoliate your skin and then apply the selected beneficial lotion or cream to your torso, wrapping you up for maximum absorption. While wrapped, you will receive a head and foot massage for ultimate pampering. Once your wrap time is completed you may be escorted back to the steam/shower to remove any remaining products
What should I expect when I have a Dysport treatment?
When Dysport is used appropriately, it is one of the safest treatments for reducing wrinkles. The dosage of Dysport will vary depending on what specific areas of your face you want to treat, and what outcome you are looking for.
Please remember to silence your cell phones (alarms included) when you are in the spa area, and use quiet voices when communicating with staff or other guests to preserve the relaxing environment for others.
Please follow the direction of our staff and treat staff members and other guests with kindness.
Please be mindful of your belongings and keep them with you or in a locker.
Please leave pets and small children at home. Service animals are welcome, but please notify the front desk when booking your appointment that you will be bringing your service animal, as we have some staff members that are allergic.
Please let us know if there is anything we can do to accommodate you. We are here to ensure that your experience is peaceful and luxurious.
Please do not bring food with you into the spa area.
Guests who are causing a disruption or threat to staff or other guests will be asked to leave and may forfeit their service fee.